At Bubble Buddies Bay, we are committed to protecting your personal information and privacy. This policy tells you about how we collect, use and store your personal information. If you have any queries about our privacy policy, please contact us by email at info@webragroup.com This policy may change from time to time. Each time you visit this site you should check this Privacy Policy to check that no changes have been made to any sections that are important to you.

Why we collect your personal data
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may need to collect some personal details so that we can respond appropriately to your contact with us. For example, if you email us. We also collect statistical information to see how our website, social media channels and any emails we may send to you from time to time are performing in order to improve our communications.

What personal information we collect
We collect, store and use the following kinds of personal information:

• Your name

• Your contact details, which may include postal address, telephone number, e-mail address and/or social media identity)

• If you apply for a job with us, information necessary for us to process your application and assess your suitability (which may include things like employment status, previous experience depending on the context, as well as any unspent criminal convictions or pending court cases you may have)

• If you start employment with us, your personal information will be processed in accordance with your employment contract and other applicable HR policies we have from time to time.

• Information about your activities on our website(s) or social media platforms when you interact with us, and about the device you use to access these, for instance your IP address and geographical location

• Any other personal information you provide to us

How we use your personal information

We will use personal information to:

• Provide you with services, products or information you’ve asked us for

• Provide further information about our work, services, activities or products

• Allow you to purchase goods

• Research the impact and effectiveness of our products and services

• Register, administer and personalise online accounts

• Administer and keep our website safe and secure and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes

• Improve your interactions with our website, for example by making sure that content is presented in the most relevant and effective manner for you and for your computer/mobile device

• Analyse and improve our work, services, activities, products or information (including our website) or for our internal records

• Use IP addresses and monitor website use to identify locations, block disruptive use, record website traffic or personalise the way information is presented to you

• To process your application for a job role with us

• To work within our employment contract and HR policies

• Satisfy legal obligations which are binding on us, for example arising from contracts entered into between you and us

• Prevent fraud, misuse of services or money laundering and to perform due diligence in respect of larger donations

• Where you have agreed we may use videos, photos of you, or testimonials to promote our work including marketing

• If you take part in a competition run by Bubble Buddies Bay, we will only keep your data for the time period in which we are administering the competition, and we will only contact you for the purposes of the competition and if you are a winner unless you have indicated otherwise

• Communicate with you in any other legally permissible way

Digital marketing

From time to time, we may embed external content from third-party websites (e.g. posts from Facebook or videos from YouTube) within our website. These websites may utilise cookies and the privacy policy that will apply to such third-party content will be that published on the website of that third-party content provider. Read Facebook’s privacy policy and YouTube’s privacy policy

Our lawful grounds for processing your personal information

The law requires us to set out the lawful grounds on which we collect and process your personal information as described in this policy. Depending on the purposes for which we use your data, one or more of the grounds listed below may be relevant:

Consent

Consent is where we ask you if we can use your information in a certain way, and you agree to this (for example when we send you marketing material via, phone, text or e-mail). Where we use your information for a purpose based on consent, you have the right to withdraw consent for any future use of your information for this purpose at any time.

Performance of a contract

We have a basis to use your personal information where we are entering into a contract with you or performing our obligations under that contract, for example, if you are applying to work with us.

Legitimate Interest

We rely on the legitimate interest basis for processing where we believe it is in the legitimate interests of you, as the data subject, or of Bubble Buddies Bay, to process your data. When we process your personal information in this way, we also consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. We will not use your personal information for activities where our interests are overridden by the impact on you, for example where collection and use of your information would be excessively intrusive (unless, for instance, we are otherwise required or permitted to by law). We will only use your information in accordance with the purposes described in this policy.

Examples of processing based on the legitimate interest grounds are:

• Measure and understand how our audiences respond to any marketing activity we may conduct so we can ensure our activity is well targeted, relevant and effective

• Sending relevant communications to you

• Staff recruitment and taking applications

How long we keep your information for

We only keep your information for as long as we need to, and we take into account various criteria when determining the appropriate retention period for personal data including:

• The purposes for which we process your personal data and how long we need to keep the data to achieve these purposes

• How long personal data is likely to remain accurate and up-to-date

• Any applicable legal, accounting, reporting or regulatory requirements which specify how long certain records must be kept

How we keep your data safe

We take all appropriate measures to ensure your personal information is kept secure. Personal information stored electronically is kept on secured servers for as long as is necessary for the fulfilment of our legal obligations or our obligations to you.

Please note that while we have taken every appropriate measure to secure your data, transmission of information over the internet is never 100% secure so while we take all possible precautions, we cannot 100% guarantee the security of any information you submit to us via our website.

Who we share your personal information with

We will never sell or share your personal information with other organisations who can contact you except and unless we are required by law to do so

• Analytics and search engine providers

• Email marketing tools, which uses a tracking pixel to monitor when you interact with our emails, such as open, click or unsubscribe

• IT service providers

How you can update your contact details and preferences

You can update your contact information and contact preferences by getting in touch with our Supporter Team via the email or address below:

info@webragroup.com

Webra Group Ltd
Pinewood Studios
Iver Heath
SL0 0NH

To stop receiving emails from us at any time please contact the Supporter Care Team using the details above or you can click the unsubscribe link at the bottom of an email from us.

Your rights under the current data protection laws

Under UK data protection law, you have rights over personal information that we hold about you.

Right to access your personal information

You have a right to request access to the personal data that we hold about you. You also have the right to request a copy of the information we hold about you, and we will provide you with this unless legal exceptions apply.

Right to have your inaccurate personal information corrected

You have the right to have inaccurate or incomplete information we hold about you corrected. If you believe the information we hold about you is inaccurate or incomplete, please provide us with details and we will investigate and, where applicable, correct any inaccuracies.

Right to restrict use of your personal information

You have a right to ask us to restrict the processing of some or all of your personal information if the information we hold about you is not correct.

Right to erasure of your personal information

You may ask us to delete some or all of your personal information and in certain cases, and subject to certain exceptions, you have the right for this to be done.

Right for your personal information to be portable

If we are processing your personal information (1) based on your consent, or in order to enter into or carry out a contract with you, and (2) the processing is being done by automated means, you may ask us to provide it to you or another service provider in a machine-readable format.

Right to object to the use of your personal information

If we are processing your personal information based on our legitimate interests or for scientific/historical research or statistics, you have a right to object to our use of your information.

If we are processing your personal information for direct marketing purposes, and you wish to object, we will stop processing your information for these purposes as soon as reasonably possible.

If you want to exercise any of the above rights, please contact us by post to Webra Group Ltd, Pinewood Studios, Iver Heath SL0 0NH or by email at info@webragroup.com

We may be required to ask for further information and/or evidence of identity. We will endeavour to respond fully to all requests within one month of receipt of your request, however if we are unable to do so we will contact you with reasons for the delay.

Please note that exceptions apply to a number of these rights, and not all rights will be applicable in all circumstances. For more details we recommend you consult the guidance published by the UK’s Information Commissioner’s Office.

Complaints

If you're concerned about the way your personal data is handled, please contact us at Webra Group Ltd, Pinewood Studios, Iver Heath SL0 0NH or by email at info@webragroup.com

The Information Commissioner's Office (ICO) regulates data protection and privacy matters in the UK. They make a lot of information accessible to consumers on their website and they ensure that the registered details of all data controllers such as ourselves are available publicly. You can access them here: https://ico.org.uk/your-data-matters/

You can contact the Information Commissioner’s Office on 0303 123 1113, via their website www.ico.org.uk or via post:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow, Cheshire SK9 5AF